Fleet Butler Experience Manager

About the role

The Fleet Butler Experience Manager is responsible for elevating Butler service standards across an entire fleet of luxury vessels. This role combines strategic oversight with hands‑on training to ensure a consistently refined, intuitive, and highly personalized guest experience.

Key responsibilities

• Elevate and advance Butler service standards fleet‑wide.
• Drive consistency in refined, intuitive, and highly personalized service delivery.
• Strengthen the professional identity, confidence, and capability of Butler teams.
• Ensure consistent delivery of anticipatory, professional service to guests and crew.
• Provide clear, constructive, and actionable feedback to individuals and teams.
• Design and deliver workshops, onboarding support, masterclasses, and service refresh sessions.

Required profile

• Minimum 3 years of front‑of‑house managerial or operational experience in a 4‑ or 5‑star luxury hotel, cruise line, or related hospitality field.
• Ability to travel extensively throughout the fleet and self‑manage workload and productivity.
• Proven experience conducting training sessions for individuals and large groups.
• Flexibility to manage a dynamic, diverse housekeeping operation in a changing environment.
• Excellent fluent English (verbal and written) with strong communication skills.

Required skills

• No specific technical skills listed.

What we offer

• Opportunity to shape service excellence across a global fleet.
• Dynamic work environment with extensive travel.
• Professional development through training and leadership responsibilities.