French-English Bilingual Customer Support Specialist (Remote)

About the role

We are seeking a French‑English bilingual specialist to provide non‑voice customer support via chat and email. The role is fully remote and focuses on delivering clear, helpful assistance to our customers while maintaining a positive experience.

Key responsibilities

• Respond promptly to customer inquiries in French and English through chat and email.
• Assist with order questions, general concerns, and issue resolution.
• Troubleshoot problems and provide accurate, written solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to ensure consistent, high‑quality support.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent written and reading comprehension in both French and English.
• Minimum 1 year of customer service experience (e‑commerce preferred).
• Strong attention to detail and organized work habits.
• Ability to handle multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based raises.
• Paid time off, health/dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.