Front Desk Agent

About the role

TUI Hotels & Resorts is looking for a Front Desk Agent for its TUI BLUE Medina Gardens hotel in Morocco. The agent welcomes and assists guests, manages check-ins and check-outs, handles reservations and keeps guest satisfaction high through professional and friendly service. Applications are open until 20 November 2026.

Key responsibilities

• Deliver a warm, professional welcome and ensure a seamless arrival and departure experience for all guests.
• Manage check-ins and check-outs efficiently, in line with hotel standards and procedures.
• Handle reservations, room allocations and guest communications accurately and with attention to detail.
• Act as the main point of contact for guests, responding to requests and resolving inquiries or complaints promptly and professionally.
• Collaborate with housekeeping, maintenance and other departments to keep daily operations smooth and service standards high.

Required profile

• Ideally previous experience in a front office or guest service role.
• Strong communication skills and a friendly, professional approach with guests and colleagues.
• Calm and confident under pressure, able to handle guest requests with care.
• Confident problem-solver, able to resolve conflicts positively and professionally.
• Local candidates with the right to live and work in Morocco are preferred due to local employment restrictions.

Required skills

• Strong written and spoken English.
• Good communication skills in German and French.

What we offer

• A competitive salary package with additional benefits.
• Meals and soft drinks provided during working hours.
• Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy and language lessons.
• Contract provided in accordance with local legislation and the entity of employment.
• Development opportunities, collaboration with colleagues from diverse cultures and international projects.