Guest Experience Expert – Hotel Frontline Role

About the role

The Guest Experience Expert at the Rabat Marriott Hotel creates memorable, personalized stays for every guest. You will guide guests through check‑in, their time on the property, and check‑out, while delivering local insights and handling any requests that arise.

Key responsibilities

• Provide smooth check‑in and check‑out experiences.
• Respond promptly to guest requests and operational needs.
• Prepare and submit daily reports on guest interactions.
• Share highlights of the local area and recommend activities.
• Maintain a safe work environment and follow all company policies.
• Protect company assets and uphold quality standards.
• Maintain a professional appearance and communication style.
• Move around the property, lifting objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• No supervisory experience or licensing needed.
• Ability to stand, walk, or sit for extended periods.
• Physical ability to lift, carry, push, pull, or place items up to 10 lb.
• Strong commitment to safety, confidentiality, and professional conduct.

Required skills