IT Engineer – Onsite Support (Casablanca)

About the role

Hexcel is seeking an IT Engineer to provide onsite IT support at its Casablanca plant, ensuring reliable technology services for its advanced composites operations.

Key responsibilities

• Provide onsite support to end users, handling service desk requests via phone or remote access within SLA targets.
• Record, troubleshoot, and resolve incidents, monitoring and updating tickets in the global ITSM system.
• Install, configure, and set up new PC hardware and software according to established standards.
• Collaborate with global technology teams to diagnose and resolve network, system, and service‑related issues.
• Raise incident notifications and support service restoration activities during disruptions.
• Maintain accurate documentation of incidents, changes, processes, and all site IT assets.
• Work closely with engineering and implementation teams, applying analytical and problem‑solving skills.
• Participate in on‑call and out‑of‑hours support while independently managing IT projects in Morocco.
• Provide guidance on business processes across Hexcel applications, leveraging knowledge of ERP and manufacturing systems.

Required profile

• IT‑related engineering degree.
• Minimum of 5 years of experience in IT support with strong technical expertise.
• Solid knowledge of PC hardware technologies, installation, maintenance, and repair.
• Strong understanding of current Windows operating systems for servers and workstations.
• Effective analytical and problem‑solving abilities, with a proactive attitude.
• Experience training or coaching users across all organisational levels.
• Customer‑focused mindset and professional communication skills.
• Fluency in English; French is an asset.
• Eligibility to work in Morocco and flexibility to work additional hours as needed.

Required skills

• PC hardware installation, maintenance and repair.
• Windows operating systems (servers and workstations).
• IT Service Management (ITSM) tools for ticket handling.
• Network and system troubleshooting.
• ERP and manufacturing system knowledge.
• Remote access tools.