Italian-speaking Customer Service Representative

About the role

We are expanding our international support team and are looking for 30 native or fluent Italian speakers to join us as Customer Service Representatives. In this full-time position you will interact with customers across phone, email and chat, delivering high-quality assistance in a fast-paced, multicultural environment.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email and live chat in Italian.
• Provide accurate information, troubleshoot issues and resolve complaints efficiently.
• Maintain detailed records of interactions and follow up to ensure customer satisfaction.
• Collaborate with other language teams to share best practices and improve service standards.

Required profile

• Native or fluent Italian language proficiency.
• Strong communication and interpersonal abilities.
• Previous experience in customer service or a related field is a plus.
• Ability to work in a dynamic, international environment.

Required skills

What we offer

• Competitive base salary of 6,500 MAD per month.
• Performance-based KPI bonus up to 2,000 MAD per month.
• Professional training and development opportunities.
• Career growth within a global company.