Junior Customer Support Specialist (Spanish & English)

About the role

Join Paysera’s fast‑growing team as a Junior Customer Support Specialist, providing bilingual assistance to e‑commerce and financial services clients worldwide. You will be the first point of contact, helping customers solve issues and ensuring a positive experience with our AI‑enhanced platform.

Key responsibilities

• Handle inbound inquiries via phone, email, live chat and other channels in Spanish, Arabic and English.
• Collaborate with teammates to resolve complex problems.
• Maintain accurate customer records in the company’s CRM system.
• Use ChatGPT or similar AI tools to streamline routine tasks and improve productivity.

Required profile

• Strong computer literacy and familiarity with standard office software.
• Excellent verbal and written communication skills in Spanish, Arabic and English.
• Enthusiasm for learning and growing in a customer‑service environment.
• Prior experience in customer support is a plus.

Required skills

• ChatGPT (or comparable AI assistant) usage.
• CRM software proficiency.

What we offer

• Rotational 8‑hour shifts between 7 AM and 8 PM, five days a week, with one weekend per month.
• Competitive gross salary of 7,000‑9,000 MAD including bonuses.
• Opportunity to work in an AI‑focused, international environment.