Lead Partner Onboarding for French‑Speaking Africa

About the role

As the Lead Partner Onboarding for Morocco, Tunisia and Ivory Coast, you will own the end‑to‑end activation of new restaurant partners across three fast‑growing markets. You will ensure menus go live, teams are trained and performance is monitored from day one, while driving operational efficiency and innovation.

Key responsibilities

• Manage the full partner activation funnel – from sales hand‑over to menu creation, image upload, quality validation and partner training.
• Meet activation SLAs (≥96% onboarded within agreed timelines) and maintain a content quality score of ≥98%.
• Monitor partner performance during the first 60 days and proactively support partners that struggle to launch.
• Lead a 3rd‑party provider team of 15‑25 agents, including two Team Leads and one QA specialist.
• Build daily scorecards, coach agents, and adapt training materials as needed.
• Identify, test and implement AI‑driven tools to streamline content creation, quality checks and partner communication.

Required profile

• 5+ years of experience in partner onboarding, content operations or similar high‑impact roles.
• Proven ability to manage external teams and deliver on strict SLAs.
• Strong analytical mindset with a focus on process improvement.

Required skills

• Salesforce
• Jira

What we offer

• High‑autonomy role with direct reporting to the Global Content Hub Manager in Barcelona.
• Opportunity to shape AI‑enabled operational processes.
• Hybrid work environment within a fast‑growing international delivery platform.