Operations Officer (P5) – Visa Processing
VFS Global · Rabat
Job description
About the role
The Operations Officer will manage visa application processing, provide customer support, and ensure compliance with operational and anti‑bribery standards. This role supports the Deputy Manager/Operations Manager in executing World Bank projects and promotes sustainable practices.
Key responsibilities
- Scrutinize and collect visa application documents, record data accurately and ensure timely processing within specified Turn Around Time.
- Handle customer inquiries in‑person, via email and telephone, inform applicants about value‑added services and gather feedback.
- Manage cash and bank transactions, oversee passport delivery logistics to consulates, applicants and logistics companies.
- Maintain strict compliance with standard operating procedures, manuals and anti‑bribery management system guidelines.
- Support sustainability by promoting judicious use of natural resources and adhering to environment, health and safety policies.
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Published 16 hours ago
Expires 1 month from now
17 views · 0 interested
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VFS Global
Rabat
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