Order to Cash Associate – Canadian Project (Rabat)

About the role

Join our Order to Cash team in Rabat and support the end‑to‑end processing of orders, billing, and cash collection for a Canadian project. Your accuracy and attention to detail will directly influence operational efficiency and customer satisfaction.

Key responsibilities

• Handle partner and customer queries related to orders, billing, and cash collection.
• Perform master data management and back‑office tasks in the ERP system.
• Coordinate dispute management and ensure timely resolution of issues.
• Follow manager guidance, attend meetings, and deliver training to new team members.
• Create and update process documentation, provide audit evidence, and ensure backup coverage.
• Escalate problems when necessary and comply with all business controls, quality, security, and organizational policies.

Required profile

• Bachelor’s degree (Bac +3) or equivalent.
• 6 months to 2 years of experience in a similar Order to Cash or Accounts Receivable role.
• Fluent French and good command of English.
• Strong analytical, numerical, and problem‑solving abilities.
• Ability to work autonomously, under pressure, and collaborate with internal teams.

Required skills

• Proficiency with order management systems.
• Computer literacy in MS Office.
• Experience using a customized ERP system.