Remote Business Support Supervisor (English Speaker)

About the role

We are looking for a proactive and results‑driven Remote Business Support Supervisor to lead operational support activities and ensure high‑quality services to international stakeholders.

Key responsibilities

• Supervise daily operations and ensure service continuity.
• Monitor KPIs, productivity, quality, and service performance.
• Lead, coach, and develop the team.
• Manage workforce planning, scheduling, and resource allocation.
• Produce operational reports and drive performance improvements.
• Serve as the main point of contact for operational matters and escalations.
• Promote process optimization and continuous improvement.

Required profile

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, Information Systems, or a related field.
• Minimum 5 years of experience in Operations, Shared Services, Business Support, Customer Operations, or Service Delivery.
• Proven experience managing teams.
• Strong experience working in a KPI‑driven environment.
• Previous supervisory or team leadership experience is required.
• Experience in international or multicultural environments is a plus.

Required skills

• Strong leadership and people management skills.
• Excellent organizational and prioritization abilities.
• Strong analytical and problem‑solving skills.
• Customer and service‑oriented mindset.
• Excellent communication and stakeholder management skills.
• Advanced Excel and reporting skills.
• Experience with CRM, ERP, service management, or operational systems is an advantage.
• Fluent English is mandatory.