Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will assist customers from French‑speaking regions via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot order, product, and technical issues with a solutions‑first mindset.
• Document every interaction accurately in our support platform.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities and brand standards.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.
• Reliable internet connection and a quiet workspace for calls.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key metrics.
• A supportive culture that values growth, accountability, and connection.