Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will assist customers in French and English, turning inquiries into positive experiences.

Key responsibilities

• Respond to customer questions via chat, email, and phone in both French and English.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all interactions in the support system.
• Share customer feedback insights to help improve products and processes.
• Collaborate with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Ability to work from a quiet home office with reliable high‑speed internet.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Experience with Shopify or comparable e‑commerce tools.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth within a collaborative, respectful team.
• Supportive remote work environment with regular team interactions.