Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. In this position you will interact with customers in French and English, helping them resolve technical or order‑related issues while delivering a friendly, solution‑focused experience.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone in both French and English.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of each interaction in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of experience in remote or online customer service.
• Fluent written and spoken French and English.
• Calm, solution‑oriented attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative team culture that values growth and respect.