Reservations Coordinator – Europe, Middle East & North Africa (12‑month FTC)

About the role

The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last‑minute changes while maintaining data integrity across internal systems. The role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency.

Key responsibilities

• Complete all reservations, cancellations, and last‑minute changes with accuracy and timeliness.
• Validate reservation data, keep internal tools up‑to‑date and report discrepancies.
• Coordinate with Product or Operations teams to reflect tour changes in reservations.
• Communicate with suppliers to ensure adherence to reservation processes and standards.
• Support Global Sales by processing last‑minute booking requests and change notifications.

Required profile

• Highly proficient in English, both written and spoken.
• Minimum of 1 year of experience in the travel or tourism industry.
• Strong attention to detail with a commitment to accuracy and quality.
• Excellent verbal and written communication skills, including professional email and phone etiquette.
• Proven ability to deliver high‑quality customer service with empathy and professionalism.

Required skills

• Proficient in Google Workspace tools (Gmail, Sheets, Docs, Calendar).
• Solid computer literacy and ability to adapt to reservation platforms and internal systems.

What we offer

• Competitive Total Rewards Package, including exclusive travel perks.
• Additional days off, including on your birthday.
• Vacation time for you to recharge.
• Enhanced Parental Leave.
• Meaningful Employee Recognition Program.
• Learning and Growth Opportunities.
• Employee Resource Groups.