Reservations Supervisor

About the role

The Reservations Supervisor ensures the accuracy and efficiency of all reservation activities at our luxury property. This role combines operational oversight with guest service excellence, supporting both the front‑line team and management.

Key responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs, verify availability, and explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests and answer questions about property facilities and services.
• Input and access data in the reservation system and set up proper billing accounts according to accounting policies.
• Troubleshoot, resolve, and document guest issues or escalate to appropriate individuals.
• Assist management in training, scheduling, counseling, and motivating employees, serving as a role model for fair treatment.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience in reservations or hospitality.
• Minimum 1 year of supervisory experience.
• No specific license or certification required.