Spa Supervisor

About the role

The Ritz-Carlton is looking for a Spa Supervisor in its property in Souissi, Rabat. The position is full time and non-management, and the supervisor ensures that the Gold Standards of The Ritz-Carlton are delivered in the spa and salon every day. The role also involves supporting staff, maintaining quality standards and helping guests.

Key responsibilities

• Advise employees on property information, group bookings, policy changes and other pertinent matters, and answer guests' questions about services, amenities and property information.
• Confirm each guest's first and last name and scheduled treatment before treatment begins, and monitor the daily schedule, advising providers of last-minute changes and resolving scheduling issues.
• Promote and sell spa and salon services and retail products, and complete requisitions for additional products, supplies or equipment.
• Inspect work areas and tools and equipment against company standards, and notify Engineering of maintenance and repair needs.
• Assist management with hiring, training, scheduling and coaching employees, and act as a role model.
• Report accidents, injuries and unsafe work conditions to the manager, and follow company policies while keeping proprietary information confidential.
• Welcome guests according to company standards, anticipate their needs, assist people with disabilities and thank them sincerely.
• Ensure quality expectations are met, and develop and implement quality improvement or corrective action plans.
• Stand, sit or walk for long periods and lift objects up to 10 pounds without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.
• No license or certification required.