Spa Supervisor

About the role

The Ritz-Carlton in Rabat is looking for a Spa Supervisor. The role advises staff and guests on property information, services and amenities, supports the spa and salon operations, and helps manage scheduling and quality.

Key responsibilities

• Advise employees on property information, group bookings, policy changes and other pertinent matters, and answer guest questions about services and amenities.
• Confirm each guest's first and last name and scheduled treatment before starting, monitor the daily schedule and advise providers of last-minute changes.
• Promote and sell spa and salon services and retail products, and complete requisitions for additional products, supplies or equipment.
• Inspect work areas and tools/equipment against company standards and notify Engineering of maintenance and repair needs.
• Assist management with hiring, training, scheduling and coaching staff, and act as a role model.
• Report accidents, injuries and unsafe conditions to the manager, and follow company policies while keeping proprietary information confidential.
• Welcome guests according to company standards, anticipate their needs, assist people with disabilities and speak clearly and professionally.
• Develop and implement quality improvement or corrective action plans, and perform other reasonable duties requested by supervisors.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.
• Ability to stand, sit or walk for long periods and to lift up to 10 pounds without assistance.