Store Manager - Crocs (Fez)

About the role

Hudson Group, an international retailer and distributor active in sport and fashion, is hiring a Store Manager for its Crocs store in Fez. The position is full-time, based in the store, and reports to the Retail Operations Manager. The main objective is to oversee all operations so that customers receive swift and polite service, sales are enhanced and the brand's reputation is upheld.

Key responsibilities

• Carry out actions raised on productivity reports from retail operations and the country banner, and handle customer complaints and queries effectively.
• Adhere to brand guidelines and collection planning, and share feedback on buying trends and missed opportunities with the brand.
• Manage the store budget covering sales, payroll and operational costs.
• Recruit and select staff according to brand guidelines and allocated headcount, create rosters, manage timesheets and own staff appraisals.
• Train staff daily on customer service and store operations, and ensure all assigned training is completed.
• Keep the outlet well maintained, ensure visual merchandising guidelines are followed, and make sure sales assistants have the right equipment and products.
• Ensure items are free of defects, properly displayed and correctly priced, and that security measures are in place.
• Own the store P&L, including top-line sales, conversion rates, labour costs, stock loss and mystery shopper ratings.

Required profile

• At least 2 years' experience in a retail store, ideally in a supervisory or leadership role.
• Leadership, organisational and business acumen, with strong communication and interpersonal skills.
• Sales-driven, with a good understanding of KPIs and the ability to make commercial decisions.
• Flexibility to work in shifts.

Required skills

• Familiarity with financial and customer service principles.
• Proficiency in MS Office.