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This job expired on 16/09/2026. It no longer accepts applications.
Support & Operations Administrator – German‑Speaking Specialist
HCLTech · Rabat
Job description
About the role
The role focuses on independently resolving tickets, providing on‑call support and conducting root‑cause analysis to ensure a positive customer experience. You will work within a fast‑paced environment, handling escalations and contributing to continuous improvement of support processes. Strong German language skills are essential to serve our German‑speaking customers effectively.
Key responsibilities
- Adhere to quality standards, regulatory requirements and company policies.
- Provide on‑call support and perform root‑cause analysis for escalated issues.
- Update and manage the knowledge base, train fresh analysts and coach existing staff.
- Independently resolve tickets within agreed SLA, ensuring timely closure.
- Maintain high customer satisfaction through first‑call resolution and minimizing reopened cases.
Required profile
- Strong analytical mindset with ability to investigate and resolve technical issues.
- Excellent communication skills in German and English.
- Commitment to quality, compliance and a customer‑centric service approach.
Required skills
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HCLTech
Rabat
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