Trilingual Corporate Customer Service Associate

A propos du poste

Join TELUS Digital, a global leader in customer experience transformation, as a Trilingual Corporate Customer Service Associate. In this role, you will act as a key brand ambassador, delivering high-level support to our most prestigious corporate clients and ensuring seamless service delivery in a fast-paced, innovative environment.

Missions principales

• Provide professional assistance to corporate clients in both English and French.
• Resolve complex inquiries and provide accurate information regarding products and services.
• Collaborate closely with team members to exceed client expectations at every touchpoint.
• Ensure high-quality service standards are maintained to foster long-term client loyalty.
• Contribute to an efficient operational workflow by utilizing advanced digital tools and platforms.

Profil recherché

• Proactive, organized, and innovative mindset with a strong sense of ownership.
• Excellent communication skills with the ability to interact professionally with corporate stakeholders.
• A team player who thrives in a diverse, multicultural, and fast-moving environment.
• Ability to adapt to new technologies and AI-driven solutions.

Competences requises

• Full professional proficiency in English and French (Trilingualism is a plus).
• Strong problem-solving and analytical skills.
• Customer Experience (CX) management expertise.
• Proficiency in digital communication tools and CRM software.

Ce que nous offrons

• The opportunity to work for a global leader with a presence in 33 countries.
• An inclusive and diverse work environment that values human ingenuity and innovation.
• Exposure to cutting-edge technologies, including Generative AI and advanced data solutions.