Guest Service Agent – Front Desk Associate

About the role

Exceptional Hospitality Starts with You. As a Guest Service Agent you will brighten guests’ days by delivering memorable experiences and ensuring smooth check‑in and check‑out processes.

Key responsibilities

• Deliver a warm welcome by greeting guests, completing check‑in, verifying details, assigning rooms, issuing keys and providing welcome materials or bell service assistance.
• Support efficient check‑out by verifying charges, handling payments, issuing receipts and accurately using the point‑of‑sale system.
• Provide hotel and local knowledge, including room types, rates, promotions and area information to answer guest inquiries.
• Promote hotel services through up‑selling techniques to recommend amenities and maximize revenue.
• Delight guests by responding to requests, resolving concerns promptly and managing communications effectively.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – believing collaboration drives the best outcomes.
• Ownership – taking accountability.
• Urgency – focusing on the now to make a lasting impact.