Recreation Experience Expert

About the role

The Recreation Experience Expert acts as the primary point of contact for all guest‑focused leisure activities at our resort. You will inform guests about available facilities, encourage participation, and ensure a safe, enjoyable environment throughout the property.

Key responsibilities

• Provide information on pools, beach, entertainment zones, fitness centre and children’s activities.
• Recruit, register and schedule guests for recreational programmes.
• Promote safety rules and respond to emergencies according to local procedures.
• Handle point‑of‑sale transactions, process equipment rentals and facility bookings.
• Assist with private functions, group activities and events within recreation areas.
• Monitor guest wellbeing, offer first‑aid assistance and coordinate with emergency services when needed.
• Maintain cleanliness and upkeep of facilities, equipment and supplies.
• Report accidents, injuries and unsafe conditions to management.
• Deliver courteous, professional service to all guests, including those with disabilities.

Required profile

• Excellent verbal communication in English and a professional appearance.
• Ability to work extended periods standing, walking and performing light physical tasks.
• Capacity to lift up to 25 lb unaided and heavier items with assistance.
• Strong attention to safety and ability to follow established procedures.
• Team‑oriented mindset with a focus on guest satisfaction.

Required skills

• Operation of point‑of‑sale (POS) systems.
• Basic computer usage for transaction processing and information entry.
• Cash handling and payment processing.