Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling first‑level support for a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, log interactions, and maintain accurate call histories.
• Serve as the first point of contact for homeowners using the booking platform.
• Provide timely assistance, especially during escalations, and forward complaints when needed.
• Analyze call data, share feedback, and stay updated on platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center environment.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and experience working online.
• Clear, empathetic communication under pressure.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack or other team‑collaboration tools.
• Proficiency in Salesforce and standard office applications.

What we offer

• 100% remote work with a flexible schedule (30‑40 hours/week).
• Hourly rate of €11.
• Project‑based assignments and long‑term collaboration opportunities.
• Paid training (20 hours) and career development support.