Bilingual Customer Service Representative

About the role

We are looking for a motivated Bilingual Customer Service Representative who enjoys interacting with customers and solving problems proactively. The role involves handling inquiries in both French and English across phone and email channels, ensuring a high level of satisfaction.

Key responsibilities

• Communicate with customers via phone and email, providing accurate information on product, pricing and availability.
• Resolve customer issues efficiently and follow up when necessary.
• Collaborate with internal departments to meet customer needs.
• Perform data entry tasks across multiple platforms.

Required profile

• Relevant work experience is a plus.
• Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
• Fluency in both French and English.
• Ability to multitask, organize and prioritize workload.

Required skills

What we offer

• Free gym access.
• Prayer room and gaming room.
• Generous "Refer to win" incentives.
• On‑site library and restaurant.