Customer Quality Engineer

About the role

Aptiv is seeking a Customer Quality Engineer to act as the primary interface with automotive customers, ensuring their quality requirements are met and driving continuous improvement in complaint handling.

Key responsibilities

• Represent Aptiv to customers and voice their needs within multidisciplinary teams.
• Respond promptly to customer inquiries and quality issues.
• Prepare and submit 3D and 8D reports within agreed timelines.
• Maintain required documentation in customer B2B portals.
• Manage quality complaints, track action‑plan implementation, and keep scorecards in the green zone.
• Identify risks and propose enhancements to existing quality processes and procedures.

Required profile

• Engineer or Bachelor/Master degree in Engineering or Quality Management.
• Strong knowledge of problem‑solving methodologies (5Why, 8D, Ishikawa, QRQC).
• Familiarity with quality tools such as APQP, PPAP, FMEA, SPC, MSA, AIAG and VDA.
• Excellent communication skills, evidence‑based decision making, and effective time management.
• Fluent in spoken and written English.

Required skills

• 5Why
• 8D
• Ishikawa
• QRQC
• APQP
• PPAP
• FMEA
• SPC
• MSA
• AIAG
• VDA

What we offer

• Opportunity to work on cutting‑edge automotive technologies.
• Autonomy to explore innovative solutions.
• Collaborative environment that celebrates success.