Customer Success Executive – Morocco & Algeria

About the role

We are looking for a Customer Success Executive to lead our client relationships across Morocco and Algeria. The role is office‑based and focuses on onboarding, support and long‑term retention of our customers.

Key responsibilities

• Build and maintain strong relationships with customers in Morocco and Algeria.
• Serve as the primary point of contact for queries, onboarding and ongoing support.
• Understand customer requirements and ensure timely issue resolution.
• Monitor satisfaction, engagement and retention metrics.
• Coordinate with Sales, Product and Support teams to address customer concerns.
• Conduct regular follow‑ups and identify upselling or cross‑selling opportunities.
• Maintain accurate customer records and prepare regular reports.
• Communicate professionally in French, Arabic and English.

Required profile

• 1–3 years of experience in Customer Success, Client Servicing, Account Management, Customer Support or Relationship Management.
• Strong knowledge of the Moroccan and/or Algerian markets.
• Fluent in French, Arabic and English.
• Excellent communication and interpersonal skills.
• Comfortable working from the office.
• Experience in SaaS, technology, telecom, fintech or B2B services is a plus.

Required skills