Customer Support Executive

About the role

We are seeking a Customer Support Executive who is passionate about delivering excellent service and building strong relationships with our Independent Distributors (IDs) and customers. You will be the first point of contact for inquiries, troubleshooting, and product support while gaining exposure to international operations.

Key responsibilities

• Assist walk‑in customers with product information, demonstrations, warranties, and replacements.
• Handle inbound/outbound calls, email, CRM, live chat, and face‑to‑face interactions.
• Conduct welcome calls for new IDs and guide them through account setup.
• Promote products and incentive campaigns through telemarketing and customer engagement.
• Liaise with regional offices and internal departments (Logistics, Finance, IT, Compliance) to resolve commission, shipment, and system access issues.
• Log, track, and follow up on customer requests and complaints, offering solutions such as product exchanges.
• Perform verification checks (KYC, call verification, document validation) as required.
• Prepare and submit monthly performance reports and deliver product training to IRs.
• Support local and international events, including expos and training sessions.

Required profile

• Minimum 2 years experience in a contract centre or customer service environment.
• Strong written and verbal communication skills with a customer‑first mindset.
• Ability to work effectively in a fast‑paced, multicultural setting.
• Problem‑solving orientation with focus on accuracy and efficiency.
• Flexibility to work shifts, weekends, and public holidays.
• Fluent in English (spoken and written); additional fluency in Arabic, French, Russian or other relevant languages is a plus.

Required skills

What we offer

• Opportunity to work for a global company with cross‑regional collaboration.
• Exposure to international customer service best practices.
• Dynamic and supportive team culture that values growth and learning.
• Direct contribution to customer satisfaction and business success.