Host/Hostess – Guest Experience & Operations Coordinator
Nobu Hotel Marrakech · Marrakech
Description du poste
About the role
We are seeking a professional Host/Hostess to be the first point of contact for our restaurant guests. The role focuses on delivering a warm, elegant welcome while coordinating reservations, table allocation, and the overall flow of service to uphold our luxury hospitality standards.
Key responsibilities
- Greet guests in a courteous, brand‑aligned manner and escort them to their tables.
- Manage reservations, waiting lists, and table assignments efficiently.
- Control guest flow, minimizing wait times and optimizing occupancy.
- Communicate continuously with front‑of‑house and kitchen teams to ensure seamless service.
- Handle VIP bookings, special requests, and last‑minute changes with professionalism.
- Maintain accurate records of guest preferences, incidents, and reservation details.
- Support administrative tasks related to restaurant operations while ensuring confidentiality.
Required profile
- Education in Hospitality, Tourism, Food & Beverage or a related field.
- Training in customer service, protocol, or luxury hospitality is a strong advantage.
- Previous experience as a host/hostess, restaurant receptionist, or in customer‑facing roles.
Required skills
What we offer
- Opportunity to work in a high‑end restaurant environment.
- Professional development within the hospitality sector.
- Collaborative team culture focused on guest satisfaction.
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Nobu Hotel Marrakech
Marrakech
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