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Resort Representative – Guest Services & Sales

MTS Globe · Agadir

Nouveau
🇬🇧 English

Description du poste

About the role

The Resort Representative is the main point of contact for guests staying at partner hotels in Agadir. You will ensure a high level of customer service, provide accurate information about the resort and local attractions, and promote excursions and activities to enhance the guest experience.

Key responsibilities

  • Welcome guests on arrival, introduce resort procedures and company services.
  • Conduct welcome meetings and briefings according to company standards.
  • Handle guest inquiries, feedback and complaints, resolving issues promptly.
  • Promote and sell excursions, activities and other services, meeting daily/weekly sales targets.
  • Record bookings and payments accurately, and follow up on reservations.
  • Prepare daily sales, guest‑feedback and incident reports.
  • Visit assigned hotels daily, maintain a visible presence and ensure promotional materials are up‑to‑date.
  • Assist with airport operations such as arrivals, departures and transfers when required.

Required profile

  • Strong customer‑service orientation with excellent communication skills.
  • Ability to promote and sell tourism‑related products and meet sales targets.
  • Proactive problem‑solver capable of handling guest complaints efficiently.
  • Comfortable working in a multicultural environment and building relationships with hotel partners.

Required skills

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