Technical Client Delivery Manager (Senior Manager, Client Delivery)

About the role

Circles, a global technology company building a SaaS platform for telco operators, is hiring a Technical Client Delivery Manager (Senior Manager, Client Delivery) in Rabat, Morocco. You will own end-to-end technical delivery of Telecom BSS transformation programs, acting as the customer-facing Single Point of Contact (SPOC) from solution design through implementation, testing, production launch, hypercare and transition to operations.

Key responsibilities

• Partner with customer business, IT, architecture and operations teams to turn objectives into executable delivery plans.
• Develop program plans, roadmaps, milestone schedules, release plans and RAID tracking; lead cross-functional delivery across Product, Architecture, Engineering, QA, DevOps, Cloud, Security, SRE, Operations and vendors.
• Run delivery governance: daily stand-ups, program reviews, war rooms, sprint reviews, steering committees and executive status reviews.
• Manage risks, assumptions, issues, dependencies, change requests, scope and recovery plans, and report progress, budget, quality and KPIs to executives and customers.
• Coordinate development, SIT, UAT, pre-production, production, disaster recovery, cutover and go-live, and integration across CRM, Billing, Charging, Order Management, Provisioning, OSS/BSS and partner ecosystems.
• Work with Enterprise and Solution Architects, support pre-sales, solution planning and onboarding, and mentor Technical Leads, Scrum Masters and Workstream Leads.

Required profile

• 15+ years in Technical Program Management, Client Delivery or Technology Delivery in telecommunications or large enterprise software.
• Proven end-to-end delivery of Telecom OSS/BSS transformation programs (CRM, Billing, Real-Time Charging, Order Management, Provisioning, etc.) and experience as a customer-facing SPOC.
• Experience managing cross-functional engineering teams and multi-vendor delivery, including offshore/onshore teams.
• English and French proficiency is mandatory.

Required skills

• Program planning, release management, risk management and executive governance.
• SDLC, Agile (Scrum, Kanban, SAFe), DevOps, CI/CD and cloud-native platforms.
• Jira, Confluence, Azure DevOps or similar tools; TM Forum (eTOM, SID, Open APIs), ITIL and telecom operating models preferred.