Assistant Housekeeping Manager

About the role

Four Seasons Casablanca is looking for an Assistant Housekeeping Manager who shares a passion for excellence and enthusiasm. The role works within a Housekeeping team built on mutual respect, collaboration and excellent service, managing the department's staff and ensuring guest rooms, public areas and employee areas meet the highest standards of cleanliness.

Key responsibilities

• Manage the Housekeeping staff, interview and train them, conduct performance evaluations and discipline staff when needed
• Ensure daily labour reports and bi-weekly payroll submissions are accurate and complete, and schedule and assign staff
• Oversee each shift, inspect areas daily including guest rooms, and monitor productivity and quality standards
• Resolve guest complaints and respond to guest requests promptly, in person and by phone
• Coordinate housekeeping needs of condominium or co-op owners
• Monitor labour and other expenses such as guest supplies, cleaning supplies and contract services, and participate in linen, uniform and supplies inventories
• Maintain equipment, help prepare the annual budget and capital plan, and ensure the Laundry/Valet Department runs effectively in the manager's absence
• Act on matters affecting guest and employee safety and respond quickly to emergencies

Required profile

• School education or equivalent experience
• Experience in a luxury brand is a plus
• Valid Moroccan work permit required due to local work permit policy

Required skills

• French, English and Arabic are mandatory

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Complimentary accommodation at other Four Seasons hotels and resorts
• Complimentary dry cleaning for employee uniforms and meals