Booking Agent - Rotating Shifts

About the role

Nuitée, a global travel technology company, is hiring an entry-level Booking Agent in Casablanca. You will make sure hotel bookings are correctly confirmed, joining the Customer Service organization where strong performers can progress into more complex support roles and, over time, team leadership. The role follows a rotating 24/7 schedule covering day, night and weekend shifts, with schedules set by operational needs.

Key responsibilities

• Call hotels to obtain their hotel confirmation numbers.
• Record each confirmation accurately in the system.
• Handle a high volume of bookings, prioritising the most urgent ones.
• Update tickets clearly so the team always knows the status of a booking.
• Flag problems or missing information to the right person.
• Complete assigned bookings accurately and on time.

Required profile

• Strong spoken and written English.
• Some previous professional experience; travel-industry experience is not required.
• Comfortable making frequent outbound calls and carrying out accurate data entry.
• Ability to stay focused and organized on repetitive, high-volume work and to prioritize urgent tasks.
• Willingness to learn new systems and work with several tools.

What we offer

• An entry point into the international travel and technology industry.
• Experience with real hotel partners and global travel bookings.
• A supportive team environment and opportunities to progress as the Casablanca team grows.