Customer Support Representative (French C1 & English C1)

About the role

We are looking for a bilingual Customer Support Representative to join our fast‑growing remote team. You will handle inbound and outbound calls in both French and English, assisting customers across the United States and Canada with warranty, product, and claim inquiries.

Key responsibilities

• Answer inbound calls regarding warranty coverage, product support and general inquiries.
• Make outbound calls to follow up on technician visits, schedule appointments and clarify claim details.
• Log new claims accurately, gather required information and forward it to internal departments.
• Explain protection plans, warranty services and the claims process clearly to customers.
• Escalate complex cases or transfer calls to the appropriate department.
• Document all interactions in the system following company procedures.
• Perform additional tasks assigned by the Team Leader to support daily operations.

Required profile

• Minimum 1 year of experience in customer support.
• Fluent French (C1) and English (C1) – both written and spoken.
• Strong organizational abilities and capacity to manage multiple tasks.
• Problem‑resolution skills and ability to work under pressure with empathy and patience.
• Experience with warranty or insurance services is a plus.
• Previous support experience for customers in the US and Canada, with basic knowledge of Canadian geography and regional differences.
• Excellent verbal and written communication skills.
• Willingness to work as an independent contractor.

Required skills

What we offer

• Remote full‑time position (Monday‑Friday, EST schedule).
• Base compensation of $800 per month after probation.
• Performance bonuses: $50/month for KPI achievement, $25/month for home‑internet support, and a $750 loyalty bonus in the first year.
• Paid vacation (20 days) and sick leave (10 days) per year.
• Company‑provided training and ongoing support from management.