Front Office Manager – 4‑Star Hotel

About the role

A prestigious international hotel group is looking for a motivated Front Office Manager to lead the front desk operations of its 4‑star property in Casablanca. You will be responsible for delivering a seamless, personalized experience for every guest from arrival to departure.

Key responsibilities

• Oversee all front office functions, including reception, concierge, and guest relations.
• Supervise, train, and motivate front office staff to uphold high service standards.
• Monitor room inventory, rates, and reservations to maximise occupancy and revenue.
• Resolve guest concerns promptly and professionally.
• Coordinate with other departments to ensure smooth operations and communication.
• Maintain compliance with brand standards, policies, and procedures.
• Prepare and analyse front office reports and performance metrics.
• Drive continuous improvement in service delivery and operational efficiency.

Required profile

• Minimum 2 years of experience in a similar role within a 4‑star or higher hotel.
• Strong leadership and interpersonal skills with a hands‑on approach.
• Fluent in English and French; Arabic is a plus.
• Degree in Hospitality Management or a related field preferred.
• Ability to thrive in a fast‑paced, multicultural environment.

Required skills

• Proficiency with hotel management systems such as Opera or Protel.

What we offer

• Competitive compensation and benefits package.
• Opportunities for career growth within a leading international hotel group.
• Dynamic and professional work environment.
• Discretion and confidentiality throughout the recruitment process.