Front Office Manager

About the role

Four Seasons Hotel Rabat Kasr Al Bahr in Morocco is looking for a Front Office Manager. Reporting to the Director of Rooms, the manager ensures the smooth and efficient operation of the Front Office, Guest Services and related guest-facing departments, while maintaining Four Seasons standards and driving guest satisfaction and departmental performance.

Key responsibilities

• Oversee daily front office operations, including arrivals and departures, guest requests and concerns, and personalized treatment of VIP, Elite and returning guests
• Work closely with all hotel departments to coordinate guest experiences, support group and VIP arrivals and ensure a consistent luxury experience
• Lead and develop the Front Office team, drive employee engagement, and run recruitment and retention initiatives
• Monitor service quality and LQA standards, oversee scheduling and productivity, and support revenue-generating initiatives through upselling
• Ensure compliance with hotel policies, procedures and audit requirements, and contribute to cost control and labour management

Required profile

• Previous management experience in front office operations in a luxury hotel or resort
• Strong leadership, problem-solving, communication and organizational skills, able to stay calm in a fast-paced environment
• Fluency in Arabic, French and English, and eligibility to work in Morocco

Required skills

• Understanding of Rooms Division operations, guest service excellence, revenue optimization and departmental financial management
• Proficiency in Opera PMS and Microsoft Office applications
• Experience with guest engagement platforms, quality assurance programs, scheduling and operational reporting is highly desirable