General Manager - Hotel Mazagan

About the role

The General Manager leads the hotel's strategy, people, operations and financial performance, protecting the property's long-term value while delivering warm, consistent and locally rooted guest experiences. The role is based in Morocco and involves building relationships with colleagues, guests, owners, brand partners, suppliers and local stakeholders.

Key responsibilities

• Set the annual business plan and operating priorities, and take accountability for revenue, profitability, cash flow, forecasting and budget discipline
• Work with commercial leaders on pricing, distribution, sales, marketing and demand generation
• Be visible to guests, resolve escalated concerns and protect brand standards while reflecting the destination's character
• Review guest feedback and service indicators, and assign owners to recurring issues
• Lead day-to-day operations of rooms, F&B, events, engineering, security, housekeeping and other areas, and oversee preventive maintenance and capital planning
• Maintain emergency, business continuity and crisis response plans
• Build and lead the executive committee, manage recruitment, training, performance management and succession planning
• Ensure compliance with Moroccan laws, permits, licenses and company policies, including health and safety, food safety and fire safety
• Report accurately to ownership and coordinate with brand, management company and regional teams

Required profile

• Substantial senior leadership experience in hotel operations, including General Manager experience or comparable responsibility in a complex, full-service hotel; luxury or upscale experience strongly preferred
• Fluency in Arabic, French and English, able to lead meetings and handle operational matters in all three languages
• Demonstrated ability to deliver sound financial results while maintaining service quality and asset standards
• Bachelor's degree in hospitality management, business or a related discipline preferred; equivalent experience may be considered

Required skills

• Strong commercial judgment, financial literacy and negotiation skills
• Experience leading multi-disciplinary teams and developing senior talent
• Comfortable using hotel systems such as property management, revenue and guest feedback tools
• Practical understanding of hotel safety, risk management and compliance, and ability to work with local experts on Moroccan requirements