German-Speaking CX Specialist

About the role

Join TELUS Digital Bulgaria as a German‑speaking Customer Experience (CX) Specialist. You will provide multilingual support to customers, ensuring high satisfaction and smooth issue resolution.

Key responsibilities

• Deliver outstanding client service in German and English.
• Identify and assess customer needs.
• Handle general inquiries, product support, and troubleshooting via phone, email, chat, or ticketing systems.
• Contribute to achieving excellent customer experience and satisfaction metrics.

Required profile

• Fluent in German and English.
• Excellent verbal and written communication skills.
• No prior experience in a similar role required.

Required skills

What we offer

• Full work permit and visa sponsorship assistance.
• Relocation bonus of €1,500 gross (paid in two installments).
• 21 days of company‑provided accommodation on arrival and help finding long‑term housing.
• Fully paid training.
• Stable job with career development opportunities.
• Attractive salary and additional health insurance.
• Access to more than fifty benefits and services.
• Positive international working environment with support, learning, and employee referral bonuses.