This job is no longer available
This job expired on 22/08/2026. It no longer accepts applications.
German‑Speaking Support & Operations Administrator
HCLTech · Rabat
Job description
About the role
This position is responsible for independently handling support tickets, providing on‑call assistance, and performing root‑cause analysis to ensure a positive customer experience. The role requires strong German language skills and the ability to work within defined service‑level agreements.
Key responsibilities
- Adhere to quality standards, regulatory requirements and company policies.
- Provide on‑call escalation support and conduct root‑cause analysis of issues.
- Maintain and update the knowledge base, train new analysts and coach team members.
- Resolve tickets independently within agreed SLA volumes and timeframes.
- Drive customer satisfaction through first‑call resolution and minimize rejected or reopened cases.
Required profile
- Fluent German speaking ability.
- Strong analytical mindset for root‑cause investigations.
- Ability to work autonomously and meet SLA targets.
- Excellent communication skills for customer interactions and internal training.
Required skills
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HCLTech
Rabat
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