Head of Customer Success

About the role

Join Dilitrust, a leading European SaaS provider in legal tech, as the Head of Customer Success. You will lead a multicultural team responsible for delivering exceptional service to 2,400 customers across 64 countries, ensuring high satisfaction and retention.

Key responsibilities

• Oversee global customer success operations, guaranteeing project delivery on time, within budget, and to quality standards.
• Act as a strategic advisor to clients, helping them maximize the value of Dilitrust solutions.
• Develop and execute retention, engagement, and account‑expansion strategies across Europe.
• Collaborate closely with sales, marketing, and R&D to align product offerings with market needs.
• Lead, mentor, and grow regional consulting, implementation, support, and relationship teams.
• Analyze performance data and provide strategic recommendations to senior leadership.

Required profile

• Minimum 15 years of professional experience, including at least 10 years in a managerial role.
• Strong leadership mindset with a proven track record in upselling, cross‑selling, churn reduction, and net revenue retention.
• Extensive experience in complex project management and operational execution.
• Fluent in Arabic, English and French, with deep knowledge of the Moroccan market.
• Background in legal‑tech or SaaS environments is highly desirable.

Required skills

• Project management

What we offer

• Opportunity to shape the future of legal technology on a global scale.
• Dynamic, multicultural work environment recognized for employee happiness.
• Career growth within a fast‑scaling unicorn‑in‑the‑making.
• Competitive compensation and benefits package.