IT Desktop and Network Support (Dispatch) - El Jadida

About the role

Brilliant Computers is looking for an IT Desktop and Network Support technician (dispatch) in El Jadida, working as a freelancer. The role provides administration and maintenance of IT hardware and software in production alongside onsite and remote delivery teams, and covers the support of site-specific applications and technologies.

Key responsibilities

• Resolve, record and update incident resolution and workflow details, following ITIL escalation and resolution processes.
• Maintain documentation for site and client technical infrastructure.
• Collaborate with the SD Coordinator on troubleshooting and managing desktops, laptops, tablets, printers, mobile phones, BlackBerry devices and software.
• Ensure incidents are resolved on site within service levels and that service requests are completed within SLA.
• Assist in coordinating first-line and help desk services, and support Infrastructure and Service Request teams.
• Perform onsite patching, reset power cycling of servers and routers, and assist with network printer settings.
• Help enrol terminals on mobile phones according to a defined process.

Required profile

• At least 3 years of experience in the field or a related area.
• Strong client service skills and ability to support staff of different personalities and management levels.
• Good written and verbal communication skills.

Required skills

• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Microsoft OS installation and troubleshooting, and strong break/fix skills for desktops, notebooks and printers.
• Broad IT experience with good understanding of networks, servers and telecoms.

The role requires a laptop with terminal tools and admin rights, console cables, spare patch cords, a basic screwdriver kit, cable testers, a crimping tool, RJ45 terminators and a labelling machine.