IT Desktop and Network Support (Dispatch) - Tangier

About the role

Brilliant Computers is looking for a freelance IT Desktop and Network Support technician based in Tangier. The role provides administration and maintenance of IT hardware and software in production, working alongside onsite and remote delivery teams, and covers a wide range of site-specific applications and technologies.

Key responsibilities

• Resolve, record and update incident resolution and workflow details, following ITIL escalation and resolution processes.
• Maintain documentation for site and client technical infrastructure.
• Collaborate with the SD Coordinator on troubleshooting and managing desktops, laptops, tablets, printers, mobile phones, BlackBerry devices and software.
• Ensure incidents are resolved on site within service levels and that service requests are completed within SLA.
• Assist in coordinating first-line and help desk services, and support Infrastructure and Service Request teams.
• Perform onsite patching, reset power cycling of servers and routers, and assist with network printer settings.
• Help enrol terminals on mobile phones according to a defined process.

Required profile

• At least 3 years of experience in the field or a related area.
• Strong client service skills and the ability to support staff of various personalities and management levels.
• Good written and verbal communication skills.

Required skills

• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Microsoft OS installation and troubleshooting, and strong break/fix skills for desktops, notebooks and printers.
• Broad IT experience with good understanding of networks, servers and telecoms.

The role requires a laptop with terminal tools (PuTTY, TeamViewer, AnyDesk) and admin rights, console cables, spare patch cords, a basic screwdriver kit, cable testers, a crimping tool, RJ45 terminators and a labelling machine.