Mgr-Front Office

Marriott International · Fès

New

Full time Mid zh

Job description

职位概况

负责前厅部所有职能和人员，包括行李员、总机、宾客服务/前台及零售/礼品店，确保客人抵达和离店流程顺畅，提升客人和员工满意度，实现部门财务目标。

主要职责

领导并监督前厅团队，制定并达成绩效、预算及客满意度目标。
管理日常运营，确保服务质量符合标准，处理客诉并改进服务。
监督员工排班、培训及绩效评估，确保人员配置满足运营需求。

任职要求

高中学历或同等学历，具备4年宾客服务、前台或相关经验；或拥有酒店管理等相关两年制学位并具备2年相关经验。
具备良好的人际沟通能力、诚信正直，能够在团队中树立榜样并推动合作。

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Le contrat proposé est un Full time basé à Fès.

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Marriott International

Fès

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