Onboarding Coach – Hospitality Software

About the role

Cloudbeds is looking for an Onboarding Coach who understands hospitality and can guide new clients through our cloud‑based property management platform. You will act as a trusted advisor, ensuring hotels and other lodging businesses feel confident using our system from day one.

Key responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success metrics, demonstrate ROI, and drive customer retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Required profile

• At least 1 year of hands‑on hospitality experience (e.g., Front Desk, Revenue Management).
• Minimum 2 years of experience in client onboarding, training, or customer success.
• Excellent communication skills with a customer‑focused, empathetic approach.
• Ability to manage multiple projects or accounts and stay organized.

Required skills

• Proficiency with Salesforce for activity tracking and reporting.

What we offer

• Fully remote work environment.
• Opportunity to work with a global team of innovators in hospitality technology.
• Career growth in a fast‑scaling, award‑winning company.