Poste de nuit bilingue français‑anglais – service client

About the role

Join a premium coffee‑focused environment where you will provide high‑quality, personalized service to customers during night hours. The position requires fluent communication in both French and English and aims to deliver an exceptional experience that drives sales and customer loyalty.

Key responsibilities

• Deliver a personalized, high‑end customer experience.
• Promote and sell coffee products, accessories, and related services.
• Advise customers on technical features and benefits of the offerings.
• Build lasting relationships through tailored support.
• Identify and maximize commercial opportunities.

Required profile

• Fluent in French and English, with the ability to switch languages as needed.
• Excellent communication and hospitality skills.
• Positive attitude, professionalism, and strong attention to detail.
• Organized and able to thrive in a dynamic, fast‑paced environment.
• Interest in coffee culture and customer satisfaction.

Required skills

What we offer

• Comprehensive, certified training on the Nespresso universe.
• International, dynamic, and stimulating work environment.
• Great Place to Work certification.
• Real career progression opportunities within a global group.
• Multicultural, inclusive, and engaged team.
• Diversity and inclusion initiatives.
• Night‑shift premium pay, performance bonuses, and bilingualism bonuses.