This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Remote French Bilingual Customer Support Representative
TalentPop App · Marrakech
Job description
About the role
We are looking for a motivated French‑English bilingual professional to join our remote customer support team. You will be the friendly voice and chat partner for French‑speaking customers, helping them resolve issues, track orders, and get product information.
Key responsibilities
- Provide timely, courteous assistance via phone and live chat in both French and English.
- Troubleshoot customer problems with a solutions‑first mindset.
- Document every interaction accurately in our support system.
- Identify recurring issues and share insights to improve processes.
- Collaborate with team leads and peers to stay aligned on priorities.
Required profile
- Minimum 1 year of remote or online customer service experience.
- Fluent written and spoken French and English.
- Calm under pressure and focused on delivering solutions.
- Familiarity with e‑commerce and CRM environments is a plus.
Required skills
- Experience with Gorgias.
- Experience with Zendesk.
- Experience with Shopify.
What we offer
- Permanent work‑from‑home arrangement.
- Competitive salary reviewed annually.
- Paid time off, health stipend, and performance bonuses.
- A supportive culture that values growth and accountability.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Morocco.
Salary: Remote French Bilingual Customer Support Representative Based on 9 job offers in MoroccoSalaries by job title
Popular searches
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
TalentPop App
Marrakech
Related job offers
-
Téléconseiller(ère) francophone à Marrakech – formation rémunérée + primes
Menosys Marrakech -
Téléopérateur (débutant ou expérimenté) – Marrakech – salaire jusqu’à 7800 DH
France Rénovation Marrakech -
Télévendeur(se) B2B expérimenté(e) – Changement de fournisseur d’énergie
Midnour Call Marrakech -
Conseiller Client Hispanophone – Live Chat & Back-Office (H/F)
Marketing Call Center Rabat -
Conseiller Client Bilingue Italien/Français
Marketing Call Center Rabat