Customer Success Manager – Sales & Service Cloud

About the role

Join Salesforce as a Customer Success Manager for the Signature Success plan, focusing on Sales Cloud and Service Cloud. You will act as a strategic partner to high‑value customers, helping them maximize the value of the platform through proactive guidance and coordinated support.

Key responsibilities

• Act as trusted advisor for Signature Success customers, aligning business goals with Salesforce capabilities.
• Build and maintain strategic relationships with IT and business executives across the customer organization.
• Guide customers through adoption of Salesforce Sales Cloud and Service Cloud, delivering proactive recommendations from the Signature catalogue.
• Provide insight on new features, releases and help mitigate risks during major changes.
• Support communication and coordination during high‑severity incidents and critical peak events, ensuring transparent updates and expectation management.

Required profile

• Proven experience in customer success or account management within a SaaS or CRM environment.
• Strong business acumen with the ability to translate customer objectives into platform solutions.
• Excellent communication and stakeholder‑management skills.
• Ability to collaborate across internal product, support and engineering teams.

Required skills

• Salesforce (Sales Cloud, Service Cloud) knowledge.