Dutch-Speaking Customer Advisor – Telecommunications

About the role

We are looking for a Dutch‑speaking Customer Advisor to join our team in Rabat for a major international telecommunications project. In this role you will be the main point of contact for Dutch‑speaking clients, delivering high‑quality support across phone and email.

Key responsibilities

• Handle incoming customer inquiries via phone and email with a professional and helpful attitude.
• Diagnose and troubleshoot technical issues, guiding customers to effective solutions.
• Address and resolve customer complaints professionally to ensure a positive experience.
• Identify customer needs and recommend relevant telecommunications products, services, and upgrades (cross‑selling/upselling).
• Maintain accurate records and documentation of all customer interactions in the database.
• Adhere to established service procedures, quality standards, and key performance indicators (KPIs).
• Collaborate effectively within an international, multicultural team environment.

Required profile

• Dutch language proficiency at B2/C1 level or higher; English proficiency is an advantage.
• Valid right to work in Morocco (no visa sponsorship provided).
• Currently based in Morocco or willing to relocate to Rabat independently.
• Strong verbal and written communication skills with a customer‑centric mindset.
• Comfortable navigating technical troubleshooting and resolving difficult customer situations.
• Commercial mindset with ease in identifying relevant sales/upselling opportunities.
• Solid computer literacy and accurate data‑entry skills.
• Prior experience in customer support, technical assistance, sales, or call centres is preferred but not required.

What we offer

• Competitive salary plus attendance, performance bonuses and uncapped sales incentives.
• Meal allowance based on days worked.
• Comprehensive health insurance coverage.
• Free employee transport serving Rabat, Salé, and Temara for eligible shift times.
• Potential for hybrid/remote work after 6 months based on performance metrics.
• Full access to an international professional learning platform and internal career growth opportunities.