Conseiller technique – Assistance clientèle
INTELCIA
Job description
About the role
The Technical Advisor provides remote assistance to users experiencing difficulties with computer hardware. Reporting to the team manager, the role focuses on diagnosing issues and delivering effective technical solutions while meeting quality and time standards.
Key responsibilities
- Receive and handle user requests remotely.
- Diagnose technical problems related to hardware operation and maintenance.
- Provide clear, step‑by‑step solutions to resolve issues.
- Ensure adherence to quality standards and response time targets.
- Document interactions and solutions for future reference.
Required profile
- Fluent French language skills, both written and spoken.
- Strong listening abilities and customer‑orientation.
- Good analytical and diagnostic capabilities.
- Relevant technical education or training.
- Prior experience in technical assistance is desirable.
Required skills
What we offer
- Comprehensive training before assuming responsibilities.
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Published 1 month ago
Expires 1 week from now
39 views · 1 interested
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