Enterprise Account Manager

About the role

PamPam is an AI customer experience platform for automotive dealerships, powering inbound and outbound conversations across voice, text, email and chat. The Enterprise Associate is the primary operational and customer success owner for a dedicated portfolio of enterprise dealership accounts, guiding customers from signed contract through activation, go-live and steady-state operation. This is a bonus-eligible position.

Key responsibilities

• Own a portfolio of strategic and growth accounts, act as the main point of contact for dealership leadership and set up regular customer meetings
• Lead the customer-facing activation process, including kickoff, integration tracking, testing, training and go-live readiness
• Monitor performance, adoption and booking outcomes, run performance reviews and identify account risks with recovery plans
• Support retention, renewal and expansion, and surface product or location opportunities
• Own support requests, troubleshoot issues, create structured escalations and keep customers updated until the issue is resolved
• Identify recurring issues across the portfolio and escalate patterns

Required profile

• 5 to 10 years of experience in customer success, enterprise account management, technical account management, implementation or a related customer-facing role
• Experience managing a dedicated portfolio of complex or high-value customers
• Strong project management, written and spoken English, and customer communication skills
• Experience leading customer meetings, onboarding, performance reviews and escalations
• Ability to understand technical workflows and stay accountable while coordinating across teams
• Available during agreed US Eastern working hours; regular use of AI tools

Required skills

• Preferred: automotive retail or dealership operations experience
• Preferred: CRM, scheduling, phone systems or contact-center technology experience
• Preferred: HubSpot, Pylon, Linear, Slack and customer analytics platforms
• Preferred: French or Arabic fluency and experience with distributed international teams